Returns

You have 21 days from delivery to return or exchange anything you buy from us. Nothing is final sale.

Pieces need to come back unworn, with tags attached, in the condition they arrived in.

Changed your mind before it ships

Orders can be cancelled within 24 hours of purchase. Email support@osamiofficial.com with your order number and we'll take care of it — no questions, full refund.

Exchanging for another size

Free anywhere in the US, and handled personally. Email support@osamiofficial.com with your order number and the size you'd like, and we'll send you a prepaid label. Once the carrier scans the parcel, the new size goes out.

Please email rather than starting an exchange in the returns portal — the portal is set up for refunds, and going through it will deduct the return shipping fee.

Returning for a refund

Handled in the returns portal. We deduct a flat $15 from US refunds to cover return shipping. Refunds go back to your original payment method within 5–10 business days of the return reaching us.

We ask for that $15 for a reason. We make fewer than 50 of anything, and a piece in transit back to us is a piece nobody else can buy. It's a small ask to keep the runs honest — and if it's a sizing question rather than a change of heart, the exchange above is free.

Outside the US

You arrange and pay for return shipping, with no fee deducted from your refund. Send it traceable — we can't be responsible for parcels that go missing on the way back.

Refunds cover the price of the piece. Original shipping isn't refunded, and duties and import taxes paid at checkout are remitted to your country's customs authority rather than to us — you may be able to reclaim those directly from them.

For international exchanges, email us. Depending on where you are, we'll either arrange a swap or suggest returning for a refund and reordering, whichever gets the right size to you faster.

Something arrived wrong

If a piece is faulty or you received the wrong item, email support@osamiofficial.com within 14 days of delivery with your order number and a photo. We'll make it right and cover shipping both ways. That's on us, not you.

Starting a return

Refunds run through the returns portal — no form, no email required. You'll need your order number and the email you ordered with.

Start a return → Click here

Exchanges, cancellations, and anything that arrived wrong: support@osamiofficial.com.

Returns address (international returns only — US refunds use the prepaid label from the portal)

Osami Returns
325 N Larchmont Blvd. #608
Los Angeles, CA 90004