All Osami apparel from our debut collection is produced overseas in Pakistan. Our hats and other small accessories are made in Asia.

A core principal of Osami is small batch production. We keep all our product runs limited and will close our site once all items are sold out.

We do not restock ANY items unless they are heavily requested by our community. Once we release something, we will almost never bring it back exactly the way it was originally released.

To be notified of any restocks, join our OSAMI AND FRIENDS community at the bottom of the homepage.

All Osami orders must be placed together. We cannot combine multiple orders after they have been processed individually.

All Osami items are in men’s sizing unless otherwise noted. We have sizing charts on each individual product page, so please refer to those when determining what size to purchase.

When possible, we will do our best to alter an order that you have placed but we cannot promise this as it is dependent upon timing.

Please email support@osamiofficial.com and we will do our best to accommodate your request.

All Osami pieces are preshrunk. Our pieces are a blend of both yarn dyed and garment dyed processes – these pieces may bleed during the first couple of washes. We recommend washing your items alone for the first 2-3 washes and like normal after that.

Yes. All pieces purchased during the BFCM Archive Sale (50% off Archive event) are final sale and not eligible for return or exchange, except in the case of a confirmed manufacturing fault or where required by law.

We do offer a 72-hour fit assurance window: if your item doesn’t fit as expected, please email support@osamiofficial.com within 72 hours of delivery and our team will help you find the best possible fit solution.

Please click on the CONTACT tab at the bottom of our site to get in touch with us.

Osami Support is available Monday through Saturday, 10AM-6PM PST. Responses to all messages can be expected within 48 business hours but this may be delayed during busy periods.

support@osamiofficial.com

If you have received a faulty or damaged product, you are entitled to a replacement or full refund of the order value.

Please get in touch with our support team via the CONTACT tab at the bottom of the site.

In certain occasions, we may be able to repair a product for you.

Please get in touch with our support team via the CONTACT tab at the bottom of the site.

We accept all major Credit Cards, PayPal, Shopify Pay, Google Pay, and Apple Pay. Other reliable local payment methods may also be offered at checkout upon selecting your desired shipping country.

All US orders are shipped via UPS and all International orders are shipped via DHL.

Yes. We ship worldwide to over 250 countries.

All shipments to countries outside of the United States may be subject to local taxes and/or import duties and customs. In the case that your local customs authority imposes such fees, you will be solely liable.

These import duties and customs are not collected upon checkout on our site but will be paid by you, the customer, upon receipt of goods.

Please click on the SHIPPING tab at the bottom of our site to learn more.

For all US standard domestic shipments, you can typically expect to receive your order within 5-7 business days. For international orders, you can expect 7-15 business days.

During BFCM and holiday periods, please allow extra time for processing and transit.

Please click on the SHIPPING tab at the bottom of the site to learn more.

In an effort to reduce our footprint and shipping costs, all items in your order will be shipped in one package.

In the case of a pre-order drop, any Osami pieces available for instant dispatch will be shipped immediately while pre-order items will ship once available.

Please ensure you have thoroughly gone through the country selector at the top of our site. We ship worldwide. 

If you still do not see your shipping country, please reach out to Osami Support.

Depending on your shipping address and where you live in the world, some regions have faster shipping and processing times than others. Canada, US, and Mexico will typically get their packages sooner than all other territories.

Yes – for orders placed outside of the BFCM Archive Sale. You may return or exchange within 14 days of delivery. All items must be unworn, unwashed, and not damaged in any manner. We do not accept any returns or exchanges after 14 days from delivery.

Please click on our RETURNS tab at the bottom of the site for more information.

BFCM ARCHIVE SALE: Items purchased during the BFCM Archive Sale are final sale and not eligible for return or exchange, with a 72-hour fit assurance window for sizing support.

For eligible (non-BFCM) orders, all returns and exchanges are processed within 14 business days from the day we receive your order back at HQ. During busy periods such as BFCM and the holidays, processing may take slightly longer.

BFCM Archive Sale items are final sale and therefore not eligible for return processing.